James Dylan Albertson’s Resume

Results-driven Business Professional with over 14 years of experience in delivering innovative solutions and improving processes. Adept at applying technical solutions to meet organizational needs, with a proven track record in Program Management, Project Management, App Development, and Microsoft 365 Administration. Known for creating tangible, repeatable processes that enhance efficiency and maximize technology use. Skilled in understanding business needs and translating them into actionable plans, excelling in combining technological knowledge with Information Technology to drive success. Strong communicator and logical thinker, ready to face new challenges and contribute to industry success.

Professional Skills

  • Process Improvement: Specializing in workflow optimization and efficiency enhancement.

  • Project Management: Leading and managing IT projects from initiation to completion.

  • Application Development: Developing scalable tools for managing a variety of processes.

  • Client Relationship Management: Providing IT solutions and support for various clients.

  • Freelancing: Managing multiple clients and projects simultaneously, ensuring timely delivery and quality service.

  • Consulting: Providing expert advice and solutions for Managed Service Provider (MSP) companies.

Soft Skills

  • Time Management: Effectively balancing many tasks and projects by utilizing tools and scheduling.

  • Problem-Solving: Ability to troubleshoot and resolve complex process issues.

  • Communication: Excellent written and verbal communication skills.

  • Adaptability: Flexibility in working with older systems and new technologies.

  • Team Collaboration: Working effectively with remote teams and coordinating large-scale migrations.

Technical Skills

  • Microsoft 365: Expert in Teams, SharePoint, OneDrive, and Compliance.

  • Power Apps: Development of scalable tools and conversion of Power Apps to web-based applications.

  • SharePoint Online: Site templates, site designs, and site scripts.

  • Azure Active Directory: Hybrid AD/ADD environments, Azure Sync.

  • Office 365 Management: Managing Exchange, Office 365, including OneDrive, Teams, and SharePoint setup.

  • IT Environment Management: Small business IT support and hybrid environment troubleshooting.

Freelance Experience

Albertson Solutions

  • Optimized organizational processes, transformed IT infrastructure, and streamlined business operations using expertise in SharePoint, Microsoft 365, and Power Platform to achieve goals efficiently and effectively.

  • Focused on enhancing operational efficiency and technology use.

  • IT consultant for various projects, including server migrations, hybrid environments, and cloud solutions.

 

Colorado Irrigation

  • Built document management Microsoft SharePoint

  • Developed a comprehensive document management system using Microsoft SharePoint.

Omni Tech Medical

  • Administering SharePoint and Office 365 support

  • Provided SharePoint administration and Office 365 support for a medical agency.

 AppSavi

  • Microsoft Power Platform Admin & Developer

  • Delivered solutions in Microsoft Power Platform, enhancing business operations.

Robert Ayers - Power APP leave template

  • Created a Power App leave template to streamline leave management processes.

Mach Alert, Inc

  • Designed and implemented SharePoint forms for improved data collection and management.

Nebraska-Iowa Supply

  • Administered SharePoint and developed a Shipment form for efficient order processing.

  • Streamlined order forms, integrating them with Excel and email for seamless operations.

Corporate Experience

Senior Program Manager

Tennessee Valley Authority, 06/22 – Present

  • Crafted a robust process to manage engagement between stakeholders and product teams using Power BI, Power Apps, & Power Automate, impacting over 1000 users.

  • Oversee the overall progress of initiatives, ensuring timely completion of action items and mitigation of risks.

  • Develop performance metrics and methods to report on SLAs, delivered value, sprint velocity, and estimation accuracy.

  • Lead organizational improvement efforts, optimizing workflow and enhancing efficiency through cross-functional collaboration.

Project Manager & Engineering Technologist
Duke Energy, Jacksonville, NC, 05/18 – 06/22

  • Led and coordinated internal and external service providers to ensure project success.

  • Introduced AI-driven technology for cost calculations, streamlining RFIs and proposals.

  • Maintained detailed project records, leveraging lessons learned for future activities.

  • Managed distribution solutions, including over 25 solar farm interconnections in the Coastal Zone.

  • Designed and implemented multiple three-phase line reconductors and smart GRID enhancements.

  • Conducted technical evaluations and provided solutions to improve electrical distribution systems.

  • Assisted in the development and implementation of engineering projects.

Trade Experience

Project Manager

Contrologic, Jacksonville, NC | 03/17 – 05/18

  • Managed commercial and technical project aspects, achieving improved profit margins and process efficiency.

  • Worked with HVAC controls installation on federal projects, emphasizing green solutions.

  • Coordinated project activities and ensured compliance with technical specifications and safety standards.

Journeyman Electrician

Mallory Electric, Jacksonville, NC | 11/15 – 03/17

  • Specialized in lighting controls and fire alarm systems, ensuring project compliance and safety.

  • Installed, maintained, and repaired electrical wiring, equipment, and fixtures.

  • Ensured that work complied with relevant codes and standards.

Electrician

KBR, Kinston, NC | 11/15 – 03/17

  • Implemented energy-saving solutions and managed safety records during the Dupont Kinston site renovation.

  • Conducted electrical installations, repairs, and maintenance tasks.

  • Ensured adherence to safety protocols and standards.

Lead Technician

Benchmark Buildings and Irrigation, Kenansville, NC | 03/11 – 11/15

  • Supervised technical support for the installation and maintenance of irrigation systems, enhancing system efficiency.

  • Diagnosed and resolved technical issues, providing training to junior technicians.

  • Ensured the efficient operation of irrigation systems through regular inspections and maintenance.

Installer

Dish Network, Wilmington, NC | 02/10 – 03/11

  • Managed installation and troubleshooting of customer products, focusing on personalized technology solutions.

  • Ensured customer satisfaction through effective communication and technical support.

  • Conducted site surveys and assessments to determine optimal installation procedures.

Survey Technician

Johnny J. Williams Land Surveying, Beulaville, NC | 01/08 – 02/10

  • Conducted field data collection and supported data processing, analysis, and reporting efforts.

  • Assisted in the preparation of survey maps, reports, and legal descriptions.

  • Ensured accuracy and precision in survey measurements and documentation.

Education

Bachelor of Business Administration

University of North Carolina, Pembroke, NC | 2021

Associate in Arts

Lenoir Community College, Kinston, NC | 2017

Welding Certification

Lenoir Community College, Kinston, NC | 2016

Next

Document Management System